FAQ

Frequently asked questions

General

What type of deployment could Labii support?

Premises based: Customer installs, operates and maintains the software on its own servers; and stores the data in its own data center(s).

Hosted / Software as a Service: A third-party installs, operates and maintains the software on its own or another entity’s servers; and stores the data in its own or another entity’s data center. Processing and data are physically or virtually segregated from other customers.

Labii provide cloud-based services (LEN & LIMS) for the subscription and pay-per-use plans.

A promises-based version (local version) is also available. Please contact sales@labii.com for more details.

What operation system do you support?

Labii supports all different kinds of operating systems (Windows, Mac OS, and Linux, Android, iOS, etc.) as long as it has internet connection and a web browser.

What devices do you support?

Labii supports all different kind of devices (Desktop, smart phone, tablet, etc) as long as it have internet connection and web browser.

Which browser do you support?

Labii is designed and tested under Chrome. We do not support IE.

Security

How secure is your website?

Please read more at https://www.labii.com/features/

How secure is my data?

Please read more at https://www.labii.com/features/

Compliant

What compliant do you follow?

Good Laboratory Practice (GLP) and FDA 21 CFR Part 11

Files

What is the file size limit in uploading?

The largest object that can be uploaded in a single PUT is 5 gigabytes.

Which types of files do Labii support?

Labii does not have any limitation on what type of files you can upload. You can upload whatever types of files you have.

However, only the following types of files are supported for preview:

  • *.txt

  • *.docx, *.dox

  • *.xlsx, xls

  • *.pptx, *.ppt

  • *.tsv, *.csv

  • *.pdf

  • *.gb, *.gbk, *.ape

What is the storage size limit?

Labii does not have any limitation on the storage size, we currently charge $10/100G/Month. For big files, we recommend you to paste the links in Labii instead of uploading raw files.

Price

How much do you cost?

Can you provide discount?

  • Yes, we offer 50% discount for academic users. The email domain have to be *.edu

  • For small startup companies, please contact sales@labii.com for the discount info

Functions

Do you have API?

Yes, we provide REST API for you to interact the data with Labii.

How could other software integrate with Labii?

Other software can integrate with Labii with Labii API.

Are you able to integrate with other software?

Yes, Labii use widgets to provide interface to integrate with other software. We can customize the widgets to meet your requirements.

What is the process to add an enhancement?

New function/features can be added if required.

  • An invoice will be created based on the request.

  • We usually able to finish it within one month.

  • The function is customer specific, it is not available for other customers.

Competitors

What's the difference between Labii and Benchling?

  1. Labii is centralized around the organization, all data created belong to the organization. Benchling is centralized around personal, the user has the freedom to set data as personal or organization.

  2. Labii provides full LIMS to store any type of data, which includes but not limited to Samples, Reagents, Equipments, Locations. Custom tables can be provided for all other type of data like Plasmid, Cell lines, Proteins, et.al. Benchling provides management of Registries, Samples.

  3. Benchling come with gene editing and CRISPR (Paid customers only). Labii will provide widgets for the molecular tool as required.

Conclusion: Labii is good for organizations that value their research data, and who seeking better solutions in ELN to resolve research bottleneck. Benchling is good for users who prefer word-like interface as ELN, and who need easy-to-access molecular tools.

Read more:

What's the difference between Labii and LabWare?

  1. Labii is cloud-based, LabWare is premises-based.

  2. Labii ELN is advanced and enhanced with extendable function. LabWare ELN is more like a text-editor.

Conclusion: If you seeking a solution that able to meet your future requirements, agile, flexible, scalable, avoidable and advanced, you should try Labii. If you are a big company, does not care about the budget, seeking a stable solution that does not require many changes, LabWare is the solution to go.

Read more:

Support

What support plan do you provide?

Labii provides 3 support plans:

  1. Free online support tickets. Click Sidebar -> Help to submit a support ticket. We will get back to you within 1 hour - 7 days.

  2. Online chat ($100/account/month). You can start a chat with us and we will resolve your problem at no time. Click the Chat icon on the bottom left to start a conversation with us.

  3. Direct support ($50/hour). We will have in-person/video conferences/phone call with you to help resolve your problems.

Are you able to provide 24 x 7 support?

Yes. We are continually hiring support team across global to help you as soon as possible.