Authentication

Manage your account at Labii

Overview

If you do not have an account with Labii, you can create an account here. If you are joining an existing company, please check with your account administrators and ask them to add you.

Labii has multiple data centers and the URL to login is different. Labii also provides dedicated servers for our customers, you might have your own specific domain to log in. Please check with your administrators or Labii representatives for the URL.

https://www.labii.app
https://eu.labii.app - Labii data center for European customers.

Switch data center

Labii offers a range of data centers where you can securely store your data. Before logging in, it is important to ensure that you have selected the correct data center. For detailed information about our data centers, please visit our website at https://www.labii.com/data-centers.

To switch to a different data center, follow these steps:

In the top right corner of the navigation bar, click on the name of the current data center.
From the dropdown menu, select "Change data center."

If you are using one of Labii's shared data centers, you can choose a different data center from the dropdown menu labeled "Shared data center."

On the other hand, if you are using a dedicated data center or a local data center, please enter the name of your data center (usually your domain name) in the provided field. After entering the name, click on the "Submit" button to proceed.

To log on to Labii, visit your server and enter your Email and Password in the corresponding boxes and click Submit.

5 consecutive failed login attempts will result in your account being locked for 1 hour.

You will receive an email regarding each of your failed logins.

Multi-factor Authentication

MFA with email or text message is supported. To make it work:

Add your phone number in Settings -> My Profile
Enable your MFA in Settings -> My Profile

Once MFA is enabled, you will be poped to send a code and enter the access code.

Single Sign-On

If your company has Single Sign-On configured, you can login with SSO. To do that:

In the login page, click the link of Login with SSO.
Enter your domain.
Click Submit and you will be redirect to your IdP (Identify Provider) to authenticate.

If you are using a dedicated server, you will be redirected to the identity provider's home page to log in to Labii.

Sign out

To sign out of Labii, click the "Logout [your name]" button on the bottom of the left sidebar, below the Help button.

Forget password

Use this documentation to change/update your password.

For security reasons, the reset password you received will be invalid after 30 minutes. In that case, you need to use the Forgot Password function to get a new link.

Before proceeding, please make sure you have followed the Labii Access Email to activate your account. If your account is not activated, you can not log in.

If you did not receive such an email, please double check your spam, or double-check with your administrators, they might add the wrong email address.

To use Forget Password, you can visit this link (https://www.labii.app/accounts/forgetpassword/) or click the Forget Password button at the Labii login page (https://www.labii.app/).

Once clicked, the following page will show up. Provide your email address and click Submit, you shall receive an email from Labii Support (support@labii.com) within 2 minutes.

Click the link in the email to reset your password.

Once a new password is provided, you shall be able to log in with the new password.

Please make sure you click the RESET PASSWORD link within 30 minutes. For security reasons, the link will be expired in 30 minutes.

Troubleshooting

Here are the 3 reasons for a user who can not login:

User is not activated

Before logging in, users must set up their accounts. If your account hasn't been set up yet, please follow the instructions here.

To verify activation status, administrators can go to Settings -> People -> Click on a user's name -> Check the status column. If it says "not activated," the user hasn't been activated. The administrator can resend the invitation by clicking the "Send Access Email" button.

Forgot password

If a user's status is activated but they're unable to log in, it might be because they've forgotten their password. Try resetting your password using the instructions provided here.