Setup an account

Set up your account after your administrator has created one for you

Overview

Labii provides administrators with the capability to seamlessly expand their team within the platform. To invite new members, administrators can navigate to Settings, then proceed to People and select Add Personnel. Once the details (First Name, Last Name, Email Address, Title, etc) are entered, a simple invitation initiates the process, prompting the new user to set up their account upon receiving an email notification.

Moreover, for larger teams, administrators can efficiently import lists of users by accessing Settings, clicking on People, and choosing the Import option. This streamlines the onboarding process, ensuring swift integration of multiple members into the Labii ecosystem.

1. Check your email

To begin setting up your account, start by checking your email inbox for a message labeled "Your Labii Access." Locate and click the "Get My Access" button within the email to proceed with the setup.

In case you don't see this email, it might be in your spam folder. Alternatively, reach out to your administrator to request a resend of the invitation email.

Administrators have an easy way to resend invitation emails. Access the Settings from side menu, navigate to People, select the specific user by clicking their name, and then choose the option to "Send Access Email." This straightforward process ensures that users receive the necessary instructions to join the Labii platform.

2. Fill user information

Complete the fields for your personal information, including First Name, Last Name, Password, and Phone. Once done, click the Submit button, and your account will be all set up and ready to roll.

Troubleshooting

Invalid secret

To enhance security and prevent unauthorized access, the "Get My Access" button in the "Your Labii Access" email is designed to be clicked only once. If you haven't completed your account setup after clicking it or attempt to click it again, you'll encounter the "Invalid secret" error.

To resolve this issue, kindly contact your administrators. They can easily resend another set of credential emails to facilitate your account setup without any hassle.

Administrators have an easy way to resend invitation emails. Access the Settings from side menu, navigate to People, select the specific user by clicking their name, and then choose the option to "Send Access Email." This straightforward process ensures that users receive the necessary instructions to join the Labii platform.