Download a copy of your data


You can create a backup/snapshot of your data and download a copy for your own archiving. Whenever a backup is created, a backup record with status=In Progress will be created first. If the backup is successful, you will receive an email notification and can download the backup file by clicking the Download button on the backup detail page. It is recommended that you delete the backup after it has been downloaded. If the backup is not deleted, you will have to pay for the storage of the backup.
A backup is not free, as this method requires additional computing power to process your documents and zip them for downloading. Prices will be provided at the time of backup creation.

Manage backups

A list of backups is available at Settings -> Backup.
The list is only visible to administrators.

Create backup

A backup can be created by the administrator. To do that:
  1. 1.
    Click the Settings at the side menu
  2. 2.
    Click the "Add Backup" button at the top right
  3. 3.
    The form shows how much it will cost to create this backup.
  4. 4.
    Provide name and description of the backup
  5. 5.
    Click submit
  6. 6.
    If successful, you will receive an email notification. Depending on the size of the backup file, it may take minutes or hours to complete.
  7. 7.
    Open the link in your email and click the Download button to access the backup.

Backup detail

You can view the details of a backup by clicking its name. The backup can be downloaded from the detail view.
Backup columns:
  • Name - name of the backup
  • Description - the description of the backup
  • Status - the status of the backup
  • Versions - number of versions to be backup
  • Files - number of files to be backup
  • File Size - the size of the backup
  • File Path - download the backup
  • Date Created - the create date of the backup

Delete backup

To delete a backup, go to the list view of backup and then click the "Delete" icon.

File structure

Upon unzipping the backup, you will see the following file structure:
+ Folder (Organization sid)
+ versions
+ ... list of versions in JSON
+ ... list of files
The backup contains a list of files and version files in JSON. They are named as:
  • Files: [UID]: [File name]
  • Version: [SID]_[Version]
Use the export function to match the files and versions with each record.