Authentication
Manage your account at Labii

Overview

If you do not have an account with Labii, you can create an account here. If you are joining an existing company, please check with your account administrators and ask them to add you.
Labii has multiple data centers and the URL to login is different. Labii also provides dedicated servers for our customers, you might have your own specific domain to log in. Please check with your administrators or Labii representatives for the URL.

Login

To log on to Labii, visit your server and enter your Email and Password in the corresponding boxes and click Submit.
5 consecutive failed login attempts will result in your account being locked for 1 hour.
You will receive an email regarding each of your failed logins.

Multi-factor Authentication

MFA with email or text message is supported. To make it work:
  1. 1.
    Add your phone number in Settings -> My Profile
  2. 2.
    Enable your MFA in Settings -> My Profile
Once MFA is enabled, you will be poped to send a code and enter the access code.

Single Sign-On

If your company has Single Sign-On configured, you will be redirected to the identity provider's home page to log in to Labii.

Sign out

To sign out of Labii, click the "Logout [your name]" button on the bottom of the left sidebar, below the Help button.

Forget password

Use this documentation to change/update your password.
For security reasons, the reset password you received will be invalid after 30 minutes. In that case, you need to use the Forgot Password function to get a new link.
Before proceeding, please make sure you have followed the Labii Access Email to activate your account. If your account is not activated, you can not log in.
If you did not receive such an email, please double check your spam, or double-check with your administrators, they might add the wrong email address.
To use Forget Password, you can visit this link (https://www.labii.app/accounts/forgetpassword/) or click the Forget Password button at the Labii login page (https://www.labii.app/).
Once clicked, the following page will show up. Provide your email address and click Submit, you shall receive an email from Labii Support ([email protected]) within 2 minutes.
Click the link in the email to reset your password.
Once a new password is provided, you shall be able to log in with the new password.
Please make sure you click the RESET PASSWORD link within 30 minutes. For security reasons, the link will be expired in 30 minutes.